fbpx

Refund & Return Poilcy

We accept no Returns due to the fragile nature of our products and in case of cancellation by you, before the dispatch of the Order You will be refunded after debiting the restocking fees. All refunds will be initiated through a Bank NEFT/RTGS/PayPal transfer. The transfer will be done in 5-10 working days.

In case of breakage or damage of your purchased product the following applies:-Either you will receive another product

Or you will get full refund.

As soon the claim is approved by the insurance company you will be refunded, to process the insurance claim faster you are requested to do the following:-

If the Parcel arrived with external damage kindly make the photos of the packaging before opening the parcel.
We request you to open the parcel within 3 days of delivery as it is mandatory to notify shipping company & insurance company for the damage no claims will be entertained once this period is over.
If you receive the item in broken condition kindly email to Agra Heritage Marble Crafts and shipping company about the breakage of product with photographs.
Insurance company may require additional details to approve the claim which will be provided by the buyer upon request.

As soon the claim is settled by insurance company we will inform you the details by email: AHMCRAFTS@GMAIL.COM