Refund & Return Policy Heritage Marble Crafts
We ship exclusively through reputed courier partners DHL and FedEx normally it takes approx 10 days to deliver the parcels to your door step. In the event that the courier partner is unable to deliver in your area, we will ship your items via India Post. We are unable to ship to a PO Box address & for Russia, Brazil country we need firm entity name or business name parcel will not go to individuals name. Some parcel which are very big in size are delivered by sea cargo up to nearest seaport which takes 6 to 8 weeks time. The delivery is very safe as we are packing the items properly & for all risk all the parcels are fully insured.
Note: Please note we cannot be held accountable for delays in Customs clearance. The customer has to pay the additional taxes and duties (to customs) when clearing the merchandise from customs according to the norms of their respective countries.
Packaging & Delivery:
By Air
Items which are up to 48’’diameter are packed in corrugate and PVC box with air bubble and foam sheet. These articles are dispatch through reputed courier partners DHL and FedEx, normally it takes approx 10 days to deliver the parcels to your door step.
By Sea
We pack bigger articles above 48’’ diameter with wood wool and tightens with rope to make perfect single piece and covered by jute cloth then fixed in wooden box. We ship bigger articles above 48’’ diameter by sea cargo which takes about 6 to 8 weeks and are delivered at the nearest seaport which provided by the buyer at the time of purchase. Buyer has to arrange door delivery from nearest seaport to their door step or we can arrange door delivery at extra cost. For extra door delivery charges kindly email us your complete delivery address with nearest seaport.
Insurance:
All the items dispatch from our workshop are fully insured covering all risk of damage during transit.
Once an order has been shipped, we will be notified by Email and SMS. For larger orders we will contact you to organised a suitable delivery time.
